About us

In a world where standing still means falling behind, we choose to move forward.

For us, “Always Improving” is more than a motto, it’s our action plan and promise to make your next step the right step. Kaizen is a team of data-driven CRM experts committed to harnessing the power of your customer data to make a big impact on your bottom line. We meet you where you are and take you where you want to be by equally prioritizing the experience of each customer and stakeholder to craft integrations that click.

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Kaizen’s Mission

Our mission is transforming your customer data into actionable insights with custom CRM solutions designed to supercharge your team’s decision-making and operational efficiency.

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Kaizen’s Vision

Kaizen envisions a future where technology empowers ambition. We partner with businesses to break through barriers, redefine success on their own terms, and create change that lasts.

The Kaizen Team

Joseph Frank

CEO

 

Bio & Certifications

Joe is a dynamic problem-solver with a passion for optimizing complex challenges across various sectors like healthcare, finance, and marketing. His expertise lies in re-engineering sales processes, building marketing and support structures, and developing user-centric business applications. Excelling in project management and team leadership, Joe has a notable talent for fostering developer relations and product management. His work is defined by a collaborative approach, designing detailed solutions with a strategic focus on the bigger picture that uses innovative technology to improve everyday life. Leading teams to successful outcomes, Joe’s blend of technical acumen and visionary leadership makes him an invaluable asset in any innovative setting.

Certifications:

  • Salesforce Certified Advanced Administrator 
  • Salesforce Certified Service Cloud Consultant 
  • Salesforce Certified Sales Cloud Consultant 
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Administrator 

DIONNA BURCHELL

Delivery Director

 

Bio & Certifications

Dionna is an experienced business systems expert, focusing on all features of the Salesforce platform since 2010. Through the years she’s worked with clients of all sizes, in many industries including tech, healthcare, non-profit, retail, and finance (to name a few). She specializes in Salesforce implementation and optimizing user workflows. If there’s one goal Dionna has for every single project, it’s to build strong relationships with clients, rooted in trust and integrity from start to finish. 

Certifications: 

  • Conga Composer 
  • Salesforce Certified Service Cloud Consultant 
  • Salesforce Certified Administrator 

Ricardo Zabaneh

Delivery Director

 

Bio & Certifications
As a Director of Delivery, Ricardo oversees and ensures the successful delivery of software development projects. His role involves managing the entire delivery process, from project initiation to completion, with a focus on meeting client requirements, timelines, and quality standards. Key functions within the team include Program and Project Management, team leadership and client communication, resource allocation, risk and budget management. 
 

With over ten years of experience in the Technology space with a focus in Salesforce implementations, Ricardo’s expertise extends over an array of industries including Consumer Good, Media & Entertainment, Education, Public Sector, Education, and most recently Health Care. 

Certifications: 

  • Salesforce Certified Administrator 
  • Salesforce Certified Sales Cloud Consultant 
  • Salesforce Certified Platform App Builder 
  • Salesforce Certified Associate 
  • Salesforce Certified Business Analyst

OUR CORE Values

Consistency Through Collaboration

Engage with Kaizen to redefine the paradigm of partnership in the business landscape. Our collaboration is far more than a mere client-consultant interaction; it’s an intricate, symbiotic relationship that nurtures and strengthens both parties. By interlacing strategy, implementation, and unwavering support directly into the fabric of your organizational solutions, we unlock unprecedented levels of productivity and tap into the latent potential within your team. This isn’t just a service; it’s a transformative experience that will elevate your business to new heights of excellence.

Improvement Through Innovation

Embrace the Kaizen advantage: where innovative thinking meets cutting-edge technology. Our strategic approach is fueled by curiosity, constantly pushing boundaries to transform tech challenges into growth opportunities. Partner with us for a tech-driven journey to success, where your potential is our passion.

Advancement Through Adaptability

Step into the future with CRM solutions that evolve as swiftly as your next breakthrough idea. Our Salesforce consultants merge deep expertise with diverse industry insights, crafting adaptable CRM strategies that become your ultimate competitive edge. Embrace change, leverage adaptability, and watch your business soar to new heights with our tailored, forward-thinking solutions.

Progress Through Perseverance

If innovation drives us, optimism guides us. We are relentless in the pursuit of excellence and stand with our clients through every challenge to triumph as we build a forward-thinking strategy.

EXPLORE WHAT WE CAN DO FOR YOU

Highly customized services and solutions cater to the full customer lifecycle, delivering end-to-end expertise in every phase, from marketing to customer support. Find out how we can help elevate your business goals.

Strategic Planning

The path from vision to value starts with a comprehensive strategic plan. We collaborate to conduct an in-depth analysis of your business processes to design highly tailored, transformative CRM solutions and the strategic roadmap toward your long-term goals. 

Customer Life Cycle Management Transformation

Create a unified customer experience and enhance business operations by connecting integral tools and data within the customer lifecycle. From lead management to customer support, you’ll gain an in-depth and actionable understanding of the customer experience.

Business Operations Optimization

Create a unified customer experience and enhance business operations by connecting integral tools and data within the customer lifecycle. From lead management to customer support, you’ll gain an in-depth and actionable understanding of the customer experience.